Back
How can we help you?

Send Message
WARRANTY AND RETURN CONDITIONS

For order cancellation, you should send an e-mail to [email protected]

For detailed information, you may call Ts Club support line at 0850 532 1967.


If the product you purchased on our website is identified to be faulty, you should send us an e-mail through the communication section or the above contact e-mail address within 14 days at the latest from the date of delivery. Following this information, the faulty product that you will send to us with the courier company will be replaced with a new one. If the defect in the ordered product is caused by the customer`s own use or the product has been used within 14 days, the product cannot be returned or replaced. In terms of the conditions for return and replacement of products, the practices in accordance with the Law No. 4077 on Protection of Consumer are taken as a basis. In order for your return process to be carried out quickly on the operation side and not to cause any disruption, please write your Name, Surname or order number and deliver the product(s) you have purchased, together with their invoice, to Sürat Kargo within 14 days following the date when you have taken delivery of them, by making reference to the Contract number 1060074357, with `collect on delivery` payment option.

Return of product(s) is accepted if the products are unused, undamaged and unpacked; otherwise, return is not accepted. Return of products such as underwear, jewelry, cosmetics, books and stationery consumables is not accepted. 

Personalized jersey products that are printed on according to your request (for which name, number or digital signature printing is requested) may in no way be returned.

The price of a product can be refunded to the credit card with which you purchased it, within 10 business days, after the compliance with the return conditions is checked and confirmed. This process is completely dependent on your bank.

All products are under the manufacturer`s warranty unless otherwise stated. In order for the warranty conditions to be valid, you should always check the product at the time of cargo delivery. When you identify any damage, ask for a written report to be issued and do not take delivery of the product. Changes made on the product, deformation of the product, or deterioration of the original design of the product are not covered by the warranty.

Trabzonspor Ticari Ürünler ve Turizm İşl. Tic. A.Ş is not responsible for products accepted without any inspection.

CONSUMER RIGHTS - RESCISSION - CONDITIONS FOR CANCELLATION AND RETURN

 GENERAL:

If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sale contract provided to you.

Buyers are subject to the provisions of the Law No. 6502 on Protection of Consumer and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) and other applicable laws with respect to sale and delivery of the product they have purchased.

Cargo shipping costs of the products shall be paid by buyers.

Each product purchased is delivered to the person and/or organization at the address indicated by buyer, provided that the legal period of 30 days is not exceeded. If the product is not delivered within this period, Buyer may terminate the contract.

It is obligatory to deliver the product purchased, in full, conforming to the qualifications specified in the order and together with its documents such as warranty certificate and user manual, if any.

In the case it becomes impossible to sell the product purchased, seller is obliged to inform buyer of this circumstance in writing within 3 business days after becoming aware of this circumstance. The total price should be refunded to Buyer within 14 days.

IF THE PRICE OF THE PRODUCT PURCHASED IS NOT PAID:

If Buyer fails to pay the price of the product purchased or cancels it in the bank records, Seller`s obligation to deliver the product shall cease.

SHOPPING MADE WITH UNAUTHORIZED USE OF CREDIT CARD:

If it is identified, after the product is delivered, that the credit card with which buyer has paid for the product has been used unduly by unauthorized persons and the price of the product sold is not paid to Seller by the relevant bank or financial institution, Buyer is obliged to return to SELLER the contractual product within 3 days, with the transportation expenses to be borne by SELLER.

IF THE PRODUCT CANNOT BE DELIVERED IN DUE TIME FOR UNFORESEEABLE REASONS:

If force majeure circumstances that Seller cannot foresee occur and the product cannot be delivered in due time, Buyer shall be informed of this circumstance. Buyer may request the cancellation of the order, the replacement of the product with a similar product, or the delay of delivery until there is no longer an impediment. If Buyer cancels the order; the fee shall be refunded to Buyer in cash within 14 days following the cancellation, if Buyer made the payment in cash. If Buyer made the payment by credit card and cancels it, the product price shall again be refunded to the bank within 14 days following the cancellation, however, the bank is likely to transfer it to buyer`s account within 2 to 3 weeks.

BUYER`S OBLIGATION TO CHECK THE PRODUCT:

Buyer shall inspect the goods/services under the contract before accepting their delivery; and refuse to take delivery of any damaged and defective goods/services that are crushed, broken, with torn packing etc. Accepted products/goods shall be considered to be free of damages and in good condition. BUYER is obliged to carefully protect the product after delivery. If the right of rescission will be exercised, the goods/services should not be used. Invoice should also be returned together with the product.

RIGHT OF RESCISSION:

BUYER may reject the product and exercise their right of rescission without assuming any civil or criminal liability and without providing any reason, within 14 (fourteen) days following the date on which the purchased product is delivered to them or to the person/entity at the address indicated by them, provided that they inform SELLER of this circumstance through the following contact details.

CONTACT DETAILS OF SELLER, TO WHICH THE NOTICE OF RIGHT OF RESCISSION WILL BE SENT:

COMPANY

NAME/TITLE: Trabzonspor Ticari Ürün. ve Turz. İşl. Tic. Aş.
ADDRESS : 1 NOLU BEŞİRLİ MAH. ŞENOL GÜNEŞ SPOR KOMPLEKSİ MEDİCALPARK STADYUMU TS CLUB
E-MAIL: [email protected]
PHONE: 0 850 532 1967
FAX:

PERIOD OF THE RIGHT OF RESCISSION:

If a service is purchased by Buyer, this 14-day period starts from the date of signature of the contract. The right of rescission cannot be exercised for service contracts where the performance of the service starts with the approval of the consumer before expiry of period of the right of rescission.

Costs arising from the exercise of the right of rescission shall rest with SELLER.

In order that the right of rescission can be exercised, SELLER should be notified in writing within 14 (fourteen) days by registered mail with return receipt requested, fax or e-mail, and the product is required not to have been used under the provisions of `Products on Which the Right of Rescission Cannot be Exercised` set out in this contract.

EXERCISE OF THE RIGHT OF RESCISSION: 

Invoice of the product delivered to a third party or BUYER (In the case that invoice of the product intended to be returned is a corporate invoice, it should be sent together with the return invoice made out by the entity when returning the product. Returns of the orders the invoice of which is issued on behalf of entities cannot be completed unless a RETURN INVOICE is issued.)

The return form, and the products to be returned, should be delivered in full and free of damages, together with their box, packaging, and standard accessories if any.

CONDITIONS FOR RETURN:

Within 10 days at the latest following receipt by it of the notice of rescission, SELLER is obliged to return to BUYER the total price and the documents placing BUYER under obligation, and to accept return of the goods within 20 days.

In the case that any depreciation occurs in value of the goods or the return of goods becomes impossible, due to a reason arising from BUYER`s fault, BUYER is obliged to compensate SELLER for its damages to the extent of its fault. However, BUYER is not responsible for changes and impairments occurred by reason of the goods or products having been duly used within the period of right of rescission. 

In the case that the limit amount for the campaign organized by SELLER cannot be reached due to exercise of the right of rescission, the amount of discount made use of under the campaign shall be canceled.

PRODUCTS ON WHICH THE RIGHT OF RESCISSION CANNOT BE EXERCISED:

Products that are prepared according to BUYER`s request or explicitly in line with their personal needs and that are not suitable to be sent back, underwear bottoms, swimsuit and bikini bottoms, cosmetics, disposable products, goods which are under risk of rapid deterioration or are likely to be expired, products that are not suitable for return in terms of health and hygiene if they are unpacked by BUYER after their delivery to BUYER, products that are mixed with other products after delivery and cannot be separated by their nature, goods related to periodical publications such as newspapers and magazines, except for those provided under a subscription contract, services performed or intangible goods delivered to the consumer instantly in electronic environment, and audio or video recordings, books, digital content, software programs, data recording and data storage devices and computer consumables, cannot be returned as per the Regulation if they have been unpacked by BUYER. In addition, it is not possible, in accordance with the Regulation, to exercise the right of rescission regarding the services that have started with the approval of the consumer before expiry of period of the right of rescission.

In order that cosmetics and personal care products, underwear products, swimsuits, bikinis, books, reproducible software and programs, DVDs, VCDs, CDs and cassettes, and stationary consumables (toners, cartridges, printer ribbons etc.) can be returned, they should not be unpacked, tested/tried on, impaired or used.

EVENT OF DEFAULT AND ITS LEGAL CONSEQUENCES

BUYER agrees, declares and undertakes that it shall pay interest and shall be liable to the bank under the credit card agreement it has concluded with the bank that issued the card, if BUYER goes into default in the case where it makes the payment by credit card. In this case, the relevant bank may resort to legal remedies; it may claim any costs to arise and attorney`s fees from BUYER, and in any case, if BUYER goes into default due to its obligation, BUYER accepts to pay the damages and losses incurred by SELLER due to the delayed performance of the obligation.

PAYMENT AND DELIVERY

You may make the payment to any of our bank accounts (TL) at ............, ......... bank, by making a Bank Transfer or EFT (Electronic Fund Transfer).

You may use online single payment or online payment in installments opportunities that are available for any type of credit card, by using your credit card on our website. For your online payments, the amount shall be withdrawn from your credit card once you place your order.


BACK
ANASAYFA

What are you looking for ?

CHAMPIONSHIP

NEW

A-TEAM PRODUCTS

MALE

FEMALE

BABY & KIDS

GIFT & ACCESSORIES